All systems purchased directly from EmperorLinux come with the full manufacturers' hardware warranties. With the May 2005 merger of the IBM PC division with Lenovo to form Lenovo US, all IBM ThinkPads are henceforth Lenovo US products, and, as such, their warranties are now backed by Lenovo. This means that if you have any hardware-related problems, you deal directly with Lenovo (IBM & Lenovo warranty information). These warranties vary in length from one (1) to three (3) years and in the level of services they offer. Please check the materials that ship with your laptop or speak with our order staff for hardware warranty details.

As part of our support, we will help you determine if your problem is related to the installed Linux software, or is really a hardware problem.

You should register your system with Lenovo. This can be done online, or by calling the Lenovo warranty support line: 1-800-IBM-SERV (426-7378). They just need the serial number from the base of your system. This contact information will remain valid for the foreseeable future.